Becoming a Great Manager/Supervisor

• Learn a set of interaction skills that can help you meet business needs and the personal needs of employees;
• Understand what personality traits you exhibit and how to best work with others whose personality traits are the same or different; and
• Understand what motivates people who directly report to you.

Working as a Team

• Identify strategies for improving team performance;
• Look for ways to reduce the time it takes a team to overcome growing pains;
• Understand how, when, and what to delegate; and
• Learn how to guide your team in making effective decisions that have the group's support and commitment.

Coaching for Excellence

• Define coaching and its effectiveness within the workplace;
• Describe what coaching is and what coaching is not;
• Understand individual coaching skills/abilities and what areas participants have strengths and where their greatest area(s) of improvement lie;
• Describe the differences methods of coaching; and
• Build skills in handling challenging coaching discussions.

Preparing Others for Success

• Identify opportunities to prepare others to succeed;
• Understand how, when, and what to delegate;
• Identify skill and knowledge gaps with direct reports; and
• Set personal objectives relating to delegation.

Guiding the Resolution of Conflict in the Workplace

• Identify the causes of conflict in the workplace;
• Recognize stages of conflict and behavioural signs that point to the escalation of conflict; and
• Explore approaches to guide conflict resolution.

Problem Solving and Decision Making for Success

• Look for ways to reduce the time it takes a team to overcome growing pains;
• Apply sound problem solving techniques to resolve issues within your team;
• Determine the factors leading to the success of teams; and
• Apply best practices in making decisions within your team.